Refund Timeframe: We will refund you within 10 business days after receipt of your notice to cancel your
transaction. Most refunds are processed within 24-48 hours.
Payment Method Refund: You will be automatically refunded on your original payment method. Please
remember it can take some time for your bank or credit card company to process and post the refund.
Typically, it takes 3-10 business days for the refund to reflect in your account after it is processed on our
end.
Please be advised that, if payment by check, your check may have been deposited and has already cleared
through your bank account. National Association of Family Services must send your refund within the next
10 days. It is your responsibility to contact your bank to verify funds in your account and to insure that
any checks you may subsequently write are written against a balance from which this transaction has
been accounted for.
Questions: You can always contact us for any refund questions or concerns at 800-585-3550. You may also
contact us by sending a letter to:
National Association of Family Services
2300 East Katella Ave., Suite 450
Anaheim, CA 92806